Exchange/Buy Back Policy

Product Exchange Policy

  1. Product for exchange must be in good, not used & saleable condition and must be those carrying point-value (PV). Non PV items are not to be exhanged for purpose of refund. Products which are no longer on the Company's official selling list, discontinued items, and / or products that are sold previously on conditions as 'Non-Refundable' and 'Non-Exchangeable' NOT applicable for exchange purposes.
  2. The original copy of invoice of the previous sales must accompany for any request to exchange Products to show proof of purchase.
  3. Applicable period allowed for exchange shall be subject to the followings, and kindly refer to respective country for applicable limit of product value for exchanged.
    • For all 5 Element (Essential oil and Diffuser) and Estebel skincare products must be exchanged within 3 (three) months from the date of purchase / date of invoice / first shipment date.
    • Exchange policy for Estebel skincare products is applicable only for those products of the same range. Example-exchange within EB Men range etc.
  4. 5 Element products (Essential oil and Diffuser) are not applicable for exchange for Estebel skincare products and vice versa.
  5. The Exchange Policy is not applicable for Ed. Pinaud (cosmetic and cologne) Products as it is sold on a condition of 'non-exchangeable'.
  6. Those products, which are no longer in official selling list of the Company, discontinued item, or products that are sold previously on condition as non-returnable, non-exchangeable are NOT allowed to be returned for exchanged.

Product Buy Back Policy

Please be informed that with effect from 1st January 2012, our Company will implement the following Buy Back Policy:-

  1. The Products to be returned must be purchased previously from the Company:-
    1. 100% refund applicable if return within ten (10) working days from the date of joining; and
    2. 95% refund applicable if return is made after ten (10) working days within one (1) month from the date of joining/date of invoice but subject to the deduction of 69% on Sales value of all returned goods for bonuses/commission paid by the Company and 5% of administrative charge.
      • For example, the following is the calculation for the goods return within one (1) month:-
      • [USD$5,000.00 (Retail Price) – 69% (commission/bonuses paid to the up line and personal)]= USD$1,550.00 – 5% (administrative charge) = USD$1,472.50 [Total Refund by deducting the administrative charge and commission which has been paid previously]
      • The Product Buy Back Policy is not applicable after one (1) month from the date of purchase/date of invoice.
  2. The Company shall refund the money within thirty (30) days after receipt of Products returned.

In the event the Distributor submits the application for Buy Back before 1.1.2012, the old Buy Back Policy will be applicable. Please note that other Company Rules and Regulations shall remain unchanged.

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